High School diploma required, Bachelor’s degree preferred.We are committed to providing transparency over our collection, use, and sharing of data, and providing you with greater control over your data.Candidate must be able to read, speak, and write in English.Very flexible and self-motivated with ability to stay focused and meet goals, while working independently.Ability to utilize software, databases, scripts, and tools appropriately.Strong phone and verbal communication skills, along with active listening.Access to a device with a microphone to receive and make outbound calls through the (VOIP) - voice over internet connection.Proficient with using online applications for order placing.Must possess great problem solving skills.Must be punctual, well-prepared and professional.Ability to multi-task, with strong organizational and time management skills.Ability to adapt to changing guest needs quickly and effectively.Mature, with good judgment, detailed oriented, friendly and responsible.Must be able to maintain a professional manner under stress.Superior at maintaining accurate records.Able to successfully execute cold calls for sales leads, converting to salesĬall Center Knowledge, Skills And Responsibilities.Assist with administrative duties for Group Sales team.Engage Guests by going the extra mile, always thanking them for their business.Manage large amounts of inbound calls in a timely manner.It may or may not coincide with an additional job classification of server or host. This is an hourly, non-commissioned position. The Call Center Concierge reports directly to the Sales Center Supervisor.
The successful candidate will be able to accept incoming calls on their own laptop and assist guests with their needs including taking ToGo and catering orders as well as connecting our Group Sales team to leads. You will be responsible to be the liaison between SPB Hospitality restaurants and our Guests. We care about people, are passionate about our food, take pride in what we do and love life! SPB Hospitality also operates a collection of specialty restaurant concepts including ChopHouse & Brewery, Big River Grille & Brewing Works, AIA Ale Works Restaurant & Taproom, Ragtime Tavern Seafood & Grill and Seven Bridges Grille & Brewery. The Company’s diverse portfolio of restaurant brands includes Logan’s Roadhouse, Old Chicago Pizza & Taproom, and a collection of restaurant-brewery brands, including Rock Bottom Restaurant & Brewery and Gordon Biersch Brewery Restaurant. SPB Hospitality is a leading operator and franchisor of full-service dining restaurants, spanning a national footprint of hundreds of restaurants and breweries in 39 states and the District of Columbia. This is a fully remote role where you will work from your home computer while conducting these tasks.
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